Office Policies

Appointment Scheduling

Our office attempts to schedule appointments at your convenience and when time is available. We have found that children with significant treatment needs and preschool children should be seen in the morning because they are fresher and generally tolerate dental care more gracefully. Some appointments may require that your child miss school, however, these are considered excused absences. Missing school can be kept to a minimum when regular dental care is continued.

We require confirmation for all dental visits, and will contact you by phone or email 48 hours before your child’s scheduled appointment. This time has been reserved exclusively for your child, and we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs the doctor’s time could be scheduled if we are properly notified. We realize that unexpected things can happen, but we ask for your assistance in this regard.

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Open Door Policy

We encourage all parents to be involved in their child’s dental care. When possible, we ask that both parents accompany their child and be present throughout all aspects of the first dental visit. This helps establish the “triangle of trust” between the doctor, parents and child. We also have an open door policy, and allow parents to accompany and support their child for all check-ups, cleanings and any dental treatment such as sealants, fillings, crowns or extractions. We only ask parents to wait in the reception area for in-office sedation procedures, so the doctors can dedicate their undivided attention to the health and safety of your child during this type of procedure.

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Financial Policies

We strive for excellence in all aspects of our business and are committed to developing flexible payment plans that facilitate your child’s treatment needs. Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, local checks, debit cards, Visa and MasterCard, as well as in-office financing plans based on your credit score. We also partner with "Care Credit" to allow families with larger treatment plans to pay for their services for up to 6 months with no interest, or up to 24 months with low interest.

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Dental Insurance Policy

Upon verification of your dental coverage, we offer the courtesy of filing your dental insurance. Our office accepts assignment from most types of dental insurance plans. We are a Premier and PPO Provider for Delta Dental, and an in-network PPO proivder for Met Life and Aetna.  We accept both Colorado Medicaid and CHP+.  As with most pediatric dental specialists, we are not a DMO or HMO for any insurance plan.  Any amount not covered by your dental plan, deductibles or co-insurance will be collected at the time of service. Although we cannot guarantee payment, we are happy to obtain, at your request, a treatment predetermination to help identify plan limitations and/or exclusions as a means to better estimate you’re out of pocket expenses. You will be responsible for any additional balances after your insurance payment is received.

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Some Facts about Dental Insurance

Insurance is a contract between you and your insurance company. Your insurance benefits are determined by the type and design of the plan chosen by your employer. Limitations established by your insurance company are negotiated by your employer and reflect the quality of the insurance product purchased. We have no control over the terms of your contract, the method of reimbursement, or the determination of your benefits. Some and perhaps all of the services can be defined by your insurance company as “not covered”, “denied” or “over UCR”. The amount of coverage you receive depends on dollars spent by your employer, not the fees of the doctor. As a rule, most insurance companies only cover between 50-70% of usual and customary fees.

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